Shipping policy

Shipping and delivery

Buy 2, get free shipping

Buy any 2 or more products in the same order and shipping is free automatically at checkout. You can choose different products or multiple quantities of the same product. The offer applies to destinations available at checkout and can be combined with eligible order discount codes. For orders containing one product, the applicable shipping charge is shown at checkout, unless a product-specific shipping offer applies. Shipping promises made when an existing order was placed remain unchanged.

Matchday Hoodies

UK orders are printed in the United Kingdom. US orders are printed in the United States. Shipping charges and available delivery estimates are shown at checkout before you pay. Any production and dispatch information displayed on the product page forms part of your order. We will email tracking when your item is dispatched.

Mixed orders and destinations

Items may be sent separately and arrive on different days. Available destinations and charges are shown at checkout. Transit times vary by destination and customs processing. Unless expressly stated at checkout, we do not guarantee arrival for a particular event or holiday.

Address changes and delivery problems

Check your delivery address carefully before paying. If it needs correcting, contact hello@kittribune.com immediately with your order number. We will try to update it, but changes may not be possible once fulfilment has started. If a parcel is returned because the address you supplied was incorrect or incomplete, we will explain any reasonable additional delivery or replacement cost before you agree.

If tracking has stopped updating, delivery is overdue, or your parcel is missing, email us promptly. We will investigate with the delivery partner and arrange an appropriate solution. For damaged or incorrect goods, send clear photos of the item, its label and packaging where available, ideally within 30 days of delivery. This reporting request does not limit your statutory rights.

If we cannot meet an agreed dispatch or delivery promise, we will contact you with the revised timing and the cancellation or refund options available to you. Please see our Returns and refunds policy.

Taxes and import charges

Any charges collected by us are shown at checkout. Your destination may impose import duties or local charges that are collected separately. Statutory refund rights, including any entitlement to reimbursement of standard delivery costs, remain unaffected.

Contact: hello@kittribune.com